Yes.

Before you pay, open the app and tap “Scan” at the bottom.
Then select “Scan for Loyalty” to pull up your QR code.
Show the code to your barista, and your points will be added to your account.

Note: Points may take up to 10 minutes to appear. If they don’t show up after that, try restarting your app. Still no luck? Fill out the form below and we’ll take care of it.

No worries — it happens.

You can submit a points request within 30 days using the form below.
Exclusions apply: We’re not able to honor missed scans for online guest checkouts, gift card purchases, third-party orders, catering orders without a scan, or orders placed before joining the program.

Points usually appear within 5–10 minutes.

If you don’t see an update, try closing and reopening the app. Still missing? Fill out the form below and we’ll look into it.

Once you earn 850 points, they automatically convert to $5 in Reward Dollars. When you order through the app, you’ll have the option to apply them at checkout. If you scan at the window, they’ll be applied automatically.

If you arrive at a different location than the one you selected, let your barista know and they’ll help you out.

Use the form at the bottom of the page to request a refund for the unavailable item.

Open the app, go to Account > Profile, and make any updates you need.

When you sign up, you’ll start at Bronze and receive a 250-point welcome bonus. As you earn more points, you’ll unlock new tiers:

• Silver at 1,500 points
  
• Gold at 5,000 points
  
• Platinum at 10,000 points

Each tier earns you more points per dollar.

Nope! Your points and rewards don’t currently expire — but we’d love to see you again soon.

Not at this time. DoorDash orders don’t qualify for Ellianos Rewards. However, DoorDash may offer its own perks like free delivery through DashPass.

Yes! If you can’t download the app, you can still sign up and earn points.

1. Visit this site
2. Click the profile icon in the top right corner
3. Select “Create an Account”
4. Use the same phone number linked to your Toast Rewards
5. Complete your info to finish signing up
   

At the window, let your barista know to look up your account by phone number to apply rewards.

Your existing points and rewards will transfer to the new app automatically. To make sure everything syncs, sign up using the same phone number and email from your old account. If anything looks off, fill out the form below and we’ll help get it sorted.