Ellianos Coffee Company Privacy Policy


Ellianos, LLC (together with its affiliates, “Ellianos”) is committed to respecting your privacy. This Privacy Policy describes how we collect, use, disclose, store or otherwise process information we receive through our website (https://www.ellianos.com/) and any online or offline services we offer (collectively, the “Services”). This policy also describes your choices about the collection and use of your information.

Please read our Terms of Use (“Terms”) and this Privacy Policy carefully before you start to use our Services. By using the Services, you acknowledge that you have read, understood, and agree to be bound and abide by our posted Terms and Privacy Policy. If you do not agree to both the Terms and our Privacy Policy, or if you violate them in any way, your right to access or use the Services is terminated. PLEASE SEE SECTIONS 12-14 OF OUR TERMS REGARDING YOUR LEGAL RIGHTS IN ANY DISPUTE INVOLVING OUR SERVICES, INCLUDING A WAIVER TO BRING ANY CLAIM UNDER A CLASS ACTION.

1. How We Collect Information

We may collect information about you by various means, including:

    • Directly from you, both online (e.g., website, email) and offline (e.g., at franchise locations);
    • Through our Services;
    • From other third party sources and social media platforms that you may use to engage with us, as well as from partners or third parties we work with, in order to supplement the information we already possess; and.
    • By combining information from different sources, including online and offline data.

2. Types of Information We Collect

In order to better provide you with our Services, we may collect the following categories of information:

    • Profile and subscription information such as your name, mailing address, e-mail address, phone number, and other information you may affirmatively provide to us through the Services;
    • Transactional information including payment information and shopping history where we provide the ability to make purchases through the Services (such as gift cards), we only use your payment information as necessary to process charges and credits;
    • Survey information in response to questions we may send you through the Services, including for feedback and research purposes;
    • Communications between you and us, such as via email, web form, mail, phone, or other channels;
    • Job applicant information such as contact information, education, work experience and other information provided by you or by third parties on your behalf;
    • Franchisee applicant information such as contact information and other relevant information provided by you or by third parties on your behalf;
    • Offline activity you engage in with us (e.g., franchise locations); and
    • Online User Activity is described in the next section.

If you provide us with information regarding another individual, you represent that you have that person’s consent to give us his or her information and to permit us to use the information in accordance with this policy.

3. Online User Activity, Cookies, and Information Collected by Other Automated Means

We may collect technical information about visitors to our Services (“Online User Activity”), through cookies and other technology. We, our service providers, and our business partners may employ cookies and the other technologies described below to remember you when you return to our Services (or keep you logged in), collect information about how our Services are used, review website traffic patterns, and improve the Services, and determine what Services are popular. We can also use such information to deliver customized content and advertising to users of the Services whose behavior indicates that they have particular interests.

Cookies are a commonly used web technology that allows websites to store and retrieve certain information on a user’s browser, and track certain online activities. Clear GIFs (also called “pixels”, “web bugs” or “web beacons”) are small transparent images placed on a web page or in an email message to monitor user behavior, deliver cookies, collect information, count visits, understand usage, and campaign effectiveness and detect if a recipient has opened and acted upon an email. Other such technologies include Local Storage Objects (LSOs) which can store content information and preferences on a user device.

These tools can enable us to collect information such as:

    • Usage Details about your interaction with our Services (such as the date, time, and length of visits, and specific pages or content accessed during the visits, search terms, frequency of the visits, referring website addresses);
    • Device Information including the IP address and other details of a device that you use to connect with our Services (such as device type and unique device identifier, operating system, browser type, mobile network information, and the device’s telephone number); and
    • Location information where you choose to provide us with information about your device’s location.

We may also ask advertisers or other partners to serve ads to you, which may use cookies or similar technologies placed by us or the third party. If a user does not want information collected through the use of cookies, most browsers allow the visitor to reject cookies, but if you choose to decline cookies, you may not be able to fully experience the interactive features that our Services provide. We may share non-personal information obtained via cookies with our advertising partners. Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (“DNT”) mechanisms, we do not respond to web browser-based DNT signals at this time.

4. How We Use Information We Collect

We may use the information that we obtain about you for purposes allowed by applicable laws, including:

    • Provide our Services to you and respond to your inquiries and other communications;
    • Tailor the content that we display to you in our Services and communications, including advertising, and offer opportunities and information that we believe may be of interest to you;
    • Operate, evaluate, and improve our Services, including to diagnose or fix technology problems;
    • Monitor the performance of our Services including metrics such as total number of visitors, traffic, and demographic patterns, as well as analyze and enhance our communications and strategies (including by identifying when emails sent to you have been received and read);
    • Provide you with administrative notices, such as to inform you about changes to this Privacy Policy and our Terms; and
    • Comply with and enforce as needed applicable legal requirements, industry standards, our policies, and our contractual rights.

We may also use or share information in an anonymized or aggregate manner for many purposes such as research, analysis, modeling, marketing, and advertising, as well as improvement of our Services.

5. Online Advertising

You may see us promoted by other organizations, on various websites, web pages, social media, and other platforms. Please note that we do not always have complete information about where our organization may be displayed or promoted, and if you believe that we are featured in venues that are inappropriate or offensive, please contact us as directed below.

We may serve advertisements, and allow third parties to serve advertisements, through our Services. Advertisements served through our Services may be targeted to users who fit a certain general profile category, which may be inferred from information that you provide to us or, based on your website usage patterns, or based on your activity on other websites or online services as may be available to the ad networks.

6. How We Share Your Information

We will not disclose your personal information to third parties without your consent, except in the following circumstances:

    • We may share your information as permitted by law, including, for example, with our corporate affiliates, and service providers that we believe need the information to perform a technology, business, or other professional function for us (examples include IT services, maintenance, and hosting of our Services, gift card program operator, payment processors, marketing partners, and other service providers). We provide such vendors with information so that they can perform their required functions on our behalf.
    • We may share certain information with Ellianos franchisees in order to address and improve guest experiences at Ellianos locations.
    • If you voluntarily share or submit any User Content including contact information (e.g., name) or content (e.g., picture), or commentary (e.g., review) for posting through our Services, or link it to any social media platforms, that post and any information associated with it may become available to the public. See our Terms for more information about how we may use User Content.
    • We may also disclose information about you: (i) if we are required to do so by law or legal process; (ii) when we believe disclosure is necessary to prevent harm or financial loss; (iii) in connection with an investigation of suspected or actual fraudulent or illegal activity; or (iv) under exigent circumstances to protect the personal safety of our staff, users, or the public.
    • We reserve the right to transfer the information that we maintain in the event that we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy.

Where appropriate, we will limit sharing of your information in accordance with the choices that you have provided us and applicable law.

7. Your Privacy Choices

We offer you certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you.

    • Marketing Emails: From time to time, we may contact you via email or through other channels for the purpose of providing announcements, promotional information, and/or other general communication. In order to improve our Services, we may be notified when you open an email from us or click on a link therein. You may choose not to receive marketing emails from us by clicking on the unsubscribe link in the marketing emails you receive from us. Even if you opt-out of receiving such communications, we may continue sending you non-marketing email communications, such as administrative or transaction alerts, or information about changes to our terms of service.
    • Cookies: Web browsers may offer users the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our Services may not function correctly.

8. Jurisdiction-Specific Notices

Certain jurisdictions may provide additional rights to individuals with respect to the collection and use of personal information that we have collected. For example, you may have the right to request that we: (i) disclose to you any personal information that we have about you; (ii) correct or delete personal information that we have about you (subject to certain exceptions); or (iii) not disclose or sell your information to a third party (excluding qualified service providers). You can submit such requests to us via the contact information provided below and we will aim to complete the request to the extent required by law or as otherwise determined by us at our discretion.

9. Franchisee Activities

Specific franchisee locations (or groups of locations) may offer loyalty programs or other promotions or services and may collect your personal information in connection with those activities. Please note that such activities can be specific to those franchisee(s) and will be governed by the information and any privacy policy they provide to you at those locations or through other means they make available.

10. Links to Other Websites and Third-Party Content

Our Services may contain links to other websites or apps. This can include social media integrations. Please be aware that we are not responsible for the content or privacy practices of such other websites or apps, and we encourage you to be aware when you leave our Services and to read the privacy statements of any other website or app that collects personal information.

11. How We Protect Information

We endeavor to maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information that we maintain against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, we cannot ensure the security of any information that you transmit to us, or guarantee that this information will not be accessed, disclosed, altered, or destroyed. We will make any legally required disclosures in the event of any compromise of personal information. To the extent the law allows us to provide such notification via email or conspicuous posting on the Services, you agree to accept notice in that form.

12. Children

The Services are intended for use only by persons over the age of 13. We do not seek to collect information about children under the age of 13 and aim to delete such information if discovered.

13. International Data Transfers and Use

Our Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than those of the United States. Any information that you provide through use of the Services may be stored and processed, transferred between, and accessed from, the United States and other countries which may not guarantee the same level of protection of personal information as the one in which you reside. However, we will handle your personal information in accordance with this Privacy Policy regardless of where your personal information is stored or accessed.

14. Updates to Our Privacy Policy

We may revise the information on the Services or otherwise change or update the Services, including this Privacy Policy. If we make changes to this Privacy Policy, we will post notice of the modifications to the Privacy Policy on this page. Changes will become effective when posted. We encourage you to periodically check our Privacy Policy to see if there have been any changes of interest to you. Your continued use of the Services after an update to our Privacy Policy constitutes agreement to the policy as revised.

15. Contacting Us

If you have any questions, concerns, or comments about this Privacy Policy, our privacy practices, or if you would like us to update information or preferences you provided to us, please contact us as directed at https://www.ellianos.com/contact/.

This Privacy Policy was last updated on October 3, 2021.